The Continual Rise Of Online Bingo - 1824 Words

Blog 14 – The continual rise of online bingo If I asked you to think about what image summarises bingo, odds are you would immediately think of the smoke filled bingo halls of the 60s, 70s, 80s, and 90s. For going on 50 years bingo was a game housed locally and operated on a low-level within small communities. But as time ticked on, the game would evolve, especially when the invention known as the Internet would come into play. Transforming this once community housed game into a true global event, online bingo now dominates the web as far as gambling is concerned. Before you sit down to dab on a digital ticket or claim a no deposit bingo offer, it is worth taking a look back at what has brought the game this far. The following address the†¦show more content†¦However, as time would pass the young and fresh image it once had would fade. It seemed that as new and exciting casino games were popularised, bingo would fade in to the background, with only the loyalists continuing to play. By the 1960s bingo had become a game well known for its mature audience, which sadly hampered its progress in the decades to come. In the 1990s the world as we know it would change, the Internet would arrive and introduce the era of the information age. The ushering in of this new era would not only change the way people behave, but it would shake the foundations of the bingo industry. Taking bingo out of land-based halls and putting it online, during the 2000s online bingo would gain serious momentum thanks to free bing offers. Millions would migrate to the new format, as its benefits became immediately clear to the world. The reason why it has become so popular is because it represented the evolution of the game. Those who chose to play online were now no longer limited by a small selection of games, as all the world’s variants became within arms reach at new bingo sites. Not only that, it allowed players to buy tickets from the comfort of their own home, something that was certainly once thought impossible. Keeping faithful to the social roots of the game, players can still interact with other players as usual, but now it can be done without running the risk of missing any numbers at the best bingo sites. If the online

Carbon Nanotubes What Are They - 1157 Words

Carbon Nanotubes, What Are They? The growth of carbon nanotubes is an intricate process that has many challenges. It is important to understand what carbon nanotubes are, there history, what their potential applications are and how they will be able to accomplish these task. Carbon nanotubes (CNTs) are one of a multitude of tiny materials that will help to define the future. Carbon nanotubes have an unparalleled history. The first publication about these was written in 1952 by Raduskevich and Lukyanovich (Ren 8). These two Russian scientists provided the scientific community with the first distinct image of carbon nanotubes. Radushkevich and Lukyanovich s publication had unobscured images showing multi-walled carbon nanotubes with a 50 nm†¦show more content†¦These tubes that they found have likely been around since the time of Thomas Edison and were created as he was experimenting with carbon filaments for light bulb, which would eventually be his defining discovery, or even earlier on during the metal forging process. The reason CNTs would go unnoticed is do to their microscopic size (Ren . Their diameter can range between 1 and 50nm and with lengths that can out measure their diameter by 1000 times (Nanocyl). A nanometer is 10-9 meters or .000000001m. Even with the best optical microscopes, which magnify light rays reflected from objects, it wouldn’t have been possible to discern the fact that these cylindrical structures were hollow, if they could even see them. Carbon nanotubes get all of their impressive properties from their physical structure. They are hexagons of covalently bonded carbon atoms. A covalent bond is a bond between two non-metals atoms. Two of these atoms are bonded to four others and form another hexagon and these other hexagons exist on all the sides of the first and off of each other. This would look like a sheet of hexagons that could then be wrapped into tubes. These tubes can be single walled (SWCNTs), and multi-walled (MWCNTs) depending on the number of layers they have. The carbon atoms in these nanotubes have S2P2 chemical bonds (Zhang 7). This means that the atoms have oneShow MoreRelatedWhat are Carbon Nanotubes? Essay543 Words   |  3 PagesCarbon nanotubes are long cylindrical structures of small nano-scale diameters formed only by carbon atoms. These structures can be understood as rolled sheets of graphene into a tube. The interactions between carbon atoms are mostly deï ¬ ned as Van der Waals forces. If we categorize CNTs by their structure, the following division can be obtained: - single-walled nanotubes (SWNTs) - multi-walled nanotubes (MWNTs) The above structures differ in the arrangement of graphene cylindrical structuresRead MoreNanotechnology: What are Carbon Nanotubes? Essay894 Words   |  4 PagesCARBON NANOTUBES INTRODUCTION The advancement of material science over the past decade has allowed the scientists to create two structures of carbon namely carbon nanotubes and carbon nanowires. Nanowires are small wires with a diameter as small as 1 nanometre. These are being used to build tiny transistors with higher efficiency for computer chips and other electronic devices. In the last couple of years the carbon nanotubes have somewhat overshadowed the nanowires. A carbon nanotube is a cylinderRead MoreUses And Function Of Carbon Nanotubes1029 Words   |  5 PagesThis presentation will introduce you to the use and function of Carbon Nanotubes in the delivery of pharmaceuticals in medicine. Nanotechnology is a developing science that involves the manipulation of materials. This is executed on the scale of fewer than 100 nanometers. The goal of this technology is to optimise the utility and therefore increase the control of atoms and molecules. This presentation will explain what carbon nanotubes are, the pur pose of using them in the delivery of pharmaceuticalsRead MoreCarbon Naotubes Essay995 Words   |  4 PagesCarbon Nano is the future of construction and agricultural purposes. The Nano tubing is strong, versatile and durable. More people in the construction business will use carbon Nano tubing in buildings plumbing and other things. Inorganic nanotubes have also been synthesized. Nanotubes have a diameter close to 1 nanometer giving their name nanotubes. Some nanotubes are woven with one-atom-thick layer of graphite called graphene to the seamless cylinder. History of carbon nanotubesRead MoreEssay on Hydrophobic property of Carbon Nanotubes1624 Words   |  7 PagesCarbon fiber also has corrosion issues due to its chemical composition There are many different types of corrosions. According to Boeing Engineer David Banis, â€Å"Concentration cell corrosion, or crevice corrosion, is the most common type of corrosion found on airplanes† (Banis 2). It occurred whenever water is trapped between two surfaces, such as under loose paint, within a delaminated bond-line, or in an unsealed joint. The magnitude of the corrosion depends on the alloy that is used. Carbon fiberRead MoreElectronic Equipment s And Energy Storage1414 Words   |  6 Pagesdiscussed the exciting materials nanotubes in this outline and the study being carried out on our part. We discussed the materials that are suitable for manufacturing, their processing techniques and exotic applications with supported few references. Here this abstract aims to define the basic principle of nanotubes that is their definition, basic chemical and physical properties, their applications, their fabrication process in details and their future prospect. Nanotubes hold the key in the next generationRead Morepaper battery1476 Words   |  6 Pagesyear 2010,2011,2012,2013 Paper Battery Search This Blog Search A paper battery is a battery engineered to use a paper-thin sheet of cellulose (which is the major constituent of regular paper, among other things) infused with aligned carbon nanotubes. The nanotubes act as electrodes; allowing the storage devices to conduct electricity. The battery, which functions as both a lithium-ion battery and a supercapacitor, can provide a long, steady power output comparable to a conventional battery, as wellRead MoreIntroduction According to Moore Law, the number of transistors on electric devices doubles every900 Words   |  4 Pagestransistors cannot be reduced infinitely. Today, nanotechnology has become a hopeful way to overcome this problem, which is to build nano-scale transistors to satisfy Moore Law. [1] The carbon nanotube field-effect transistor (CNTFET) technology is a significant part of nanotechnology. It is to use carbon nanotubes as the channel material to build field-effect transistors (FETs) [2]. CNTFET technology takes advantage of the unique electronic structure of graphite, thereby forming hollow cylinder.Read MoreEnergy Is Consumed At Alarming Rates1607 Words   |  7 Pageseffectiveness in heat reflection, and conductivity of normal cloth, , cloth with a coating of carbon nanotubes and cloth with a coating of silver nanowires have the potential decrease the power that is used to heat inanimate objects and empty spaces, and increase the use of efficient personal heating systems. The textiles were coated in a metallic nanowire solution, this can be any nanowire derived from a metal, or carbon. This coating of the nanowire solution shrinks the space between fibers that would otherwiseRead MoreNotes On Material Science Engineering1373 Words   |  6 Pagesdetermined the structure of graphite at the Davy Faraday Laboratory at the Royal Institution in London. In his paper (Bernal, 1924) (1), Bernal wrote about how the carbon atoms are arranged in a honeycomb lattice with free electrons allowing graphite to conduct electricity. He also suspected that graphite can be made up of single layer plane carbon atoms. Hence, leading to graphene stacks becoming graphite. In 1946, Canadian Physicist Philip Russel Wallace was interested in finding out the properties of

Night World The Chosen Chapter 9 Free Essays

How long since he’d identified with humans? That had all stopped the day he stopped being human himself. Not at the moment he’d stopped being human, though. At first all his anger had been for Hunter Redfern†¦. We will write a custom essay sample on Night World : The Chosen Chapter 9 or any similar topic only for you Order Now Waking up from the dead was an experience you don’t forget. For Quinn, it happened in the Redfern cabin on a husk mattress in front of the fire. He opened his eyes to see three beautiful girls leaning over him. Garnet, with her wine-colored hair shining in the ruby light, Lily with her black hair and her eyes like topaz, and Dove, his own Dove, brown-haired and gentle, with anxious love in her face. That was when Hunter informed him that he’d been dead for three days. â€Å"I told your father you’d gone to Plymouth; don’t tell him otherwise. And don’t try to move yet; you’re too weak. We’ll bring in something soon and you can feed.† He stood behind his daughters, his arms around them, all of them looking down at Quinn. â€Å"Be happy. You’re one of us now.† But all Quinn felt was horror-and pain. When he put his thumbs to his teeth, he found the source of the pain. His canine teeth were as long as a wildcat’s and they throbbed at the slightest touch. He was a monster. An unholy creature who needed blood to survive. Hunter Redfern had been telling the truth about his family, and he’d changed Quinn into one of them. Insane with fury, Quinn jumped up and tried to get his hands around Hunter’s throat. And Hunter just laughed, fending off the attack easily. The next thing Quinn knew, he was running down the blazed trail in the forest, heading for his father’s house. Staggering and stumbling down the trail, rather. He was almost too weak to walk. Then suddenly Dove was beside him. Little Dove who looked as if she couldn’t outrun a flower. She steadied him, held him up, and tried to convince him to go back. But Quinn could only think of one thing: getting to his father. His father was a minister; his father would know what to do. His father would help. And Dove, at last, agreed to go with him. Later Quinn would realize that of course he should have known better. They reached Quinn’s home. At that point, if Quinn was afraid of anything, it was that his father wouldn’t believe this wild story of bloodthirst and death. But one look at Quinn’s new teeth convinced his father of everything. He could recognize a devil when he saw one, he said. And he knew his duty. Like every Puritan’s, it was to cast out sin and evil wherever he found it. With that, his father picked up a brand from the fire-a good piece of seasoned pine-and then grabbed Dove by the hair. It was around this time that the screaming started, the screaming Quinn would be able to hear forever after if he listened. Dove was too gentle to put up much of a fight. And Quinn himself was too weak to save her. He tried. He threw himself on top of Dove to shield her from the stake. He would always have the scar on his side to prove it. But the wood that nicked him pierced Dove to the heart. She died looking up at him, the light in her brown eyes going out. Then everything was confusion, with his father chasing him, crying, brandishing the bloody stake pulled from Dove’s body. It ended when Hunter Red-fern appeared at the door with Lily and Garnet. They took Quinn and Dove home with them, while Quinn’s father went running to the neighbors for help. He wanted help burning the Redfern cabin down. That was when Hunter said it, the thing that severed Quinn’s ties with his old world. He looked down at his dead daughter and said, â€Å"She was too gentle to live in a world full of humans. Do you think you can do any better?† And Quinn, dazed and starving, so frightened and full of horror that he couldn’t talk, decided then that he would. Humans were the enemy. No matter what he did, they would never accept him. He had become something they could only hate-so he might as well become it thoroughly. â€Å"You see, you don’t have a family anymore,† Hunter mused. â€Å"Unless it’s the Redferns.† Since then, Quinn had thought of himself only as a vampire. He shook his head, feeling clearer than he had for days. The girl had disturbed him. The girl in the cellar, the girl whose face he had never seen. For two days after that night, all he could think of was somehow finding her. What had happened between them†¦ well, he still didn’t understand that. If she had been a witch, he’d have thought she bewitched him. But she was human. And she’d made him doubt everything he knew about humans. She’d awakened feelings that had been sleeping since Dove died in his arms. But now†¦ now he thought it was just as well he hadn’t been able to find her. Because the cellar girl wasn’t just human, she was a vampire hunter. Like his father. His father, who, wild-eyed and sobbing, had driven the stake through Dove’s heart. As always, Quinn felt himself losing his grip on sanity as he remembered it. What a pity that he’d have to kill the cellar girl the next time he saw her. But there was no help for it. Vampire hunters were worse than the ordinary human vermin, who were just stupid. Vampire hunters were the sin and the evil that had to be cast out. The Night World was the only world. And I haven’t been to the dub in a week, Quinn thought, showing his teeth. He laughed out loud, a strange and brittle sound. Well, I guess I’d better go tonight. It’s all part of the great dance, you see, he thought to the cellar girl, who of course couldn’t hear him. The dance of life and death. The dance that’s going on right this minute all over the world, in African savannas and Arctic snowfields and the bushes in Boston Common. Killing and eating. Hunting and dying. A spider snags a bluebottle fly; a polar bear grabs a seal. A coyote springs on a rabbit. It’s the way the world has always been. Humans were part of it, too, except that they let slaughterhouses do the killing for them and received their prey in the form of McDonald’s hamburgers. There was an order to things. The dance required that someone be the hunter and someone else be the hunted. With all those young girls longing to offer themselves to the darkness, it would be cruel of Quinn not to provide a darkness to oblige them. They were all only playing their parts. Quinn headed for the club, laughing in a way that scared even him. The club was only a few streets away from the warehouse, Rashel noted. Made sense. Everything about this operation had the stamp of efficiency, and she sensed Quinn’s hand in that. I wonder what he’s getting paid to provide the girls for sale? she thought. She’d heard that Quinn liked money. â€Å"Remember, once we get inside, you don’t know me,† she said to Daphne. â€Å"It’s safer for both of us that way. They might suspect something if they knew that first you escaped and now you’re turning up with a stranger.† â€Å"Got it.† Daphne looked excited and a little scared. Under her coat, she was wearing a slinky black top and a brief skirt, and her black-stockinged legs twinkled as she ran toward the club door. Under Rashel’s coat, hidden in the lining, was a knife. Like her sword, it was made of lignum vitae, the hardest wood on earth. The sheath had several interesting secret compartments. It was the knife of a ninja, and Sensei, who had taught Rashel the martial arts, wouldn’t have approved at all. He wouldn’t have approved of Rashel made it in, too, her story must have passed inspection. That was a relief. Inside, the place looked like hell. Not a shambles. It literally looked like Hell. Hades. The Underworld. The lights turned it into a place of infernal fire and twisting purple shadows. The music was weird and dissonant and sounded to Rashel as if it were being played backward. She caught scraps of conversation as she walked across the floor. â€Å"†¦ going out Dumpster diving later†¦Ã¢â‚¬  â€Å"†¦ no money. So I gotta jack somebody†¦Ã¢â‚¬  â€Å"†¦ told Mummy I’d be at the key-dub meeting†¦Ã¢â‚¬  You get a real cross section here, she thought dryly. Everybody had one thing in common, though; they were young. Kids. The oldest looked about eighteen. The youngest-well, there were a few girls Rashel would put at twelve. She had an impulse to go back and insert something wooden into Ivan. A slow fire that had started in her chest when she first heard about the Crypt was burning hotter and hotter with everything she saw here. This entire place is a snare, a gigantic Venus’ flytrap, she thought as she took off her coat and added it to a pile on the floor. But if she wanted to shut it down, she had to stay cool, stick to her plan. Standing by a cast-iron column, she scanned the room for vampires. And there, standing with a little group that in-duded Daphne, was Quinn. It gave Rashel an odd shock to see him, and she wanted to look away. She couldn’t. He was laughing, and somehow that caught hold of her like a fishhook. For a moment the morbid lighting of the room seemed rainbow-colored in the radiance shed by that laughter. Appalled, Rashel realized that her face had flushed and her heart was beating fast. I hate him, she thought, and this was true. She did hate him for what he was doing to her. He made her feel unmoored and adrift. Confused. Helpless. She understood why those girls were clustered around him, longing to fling themselves into his darkness like a bunch of virgin sacrifices jumping into a volcano. I mean, what else do you do with a guy like that? she thought. Kill him. It would be the only solution even if he weren’t a vampire, she decided with sudden insane cheer. Because prolonged contact with that smile was obviously going to annihilate her. Rashel blinked rapidly, getting a grip on herself. All right. Concentrate on that, on the job to be done. She was going to have to kill him, but not now; right now she had to get herself chosen. Walking carefully on her heels, she went over to join Quinn’s group. He didn’t see her at first. He was facing Daphne and a couple of other girls, laughing frequently- too frequently. He looked wild and a little feverish to Rashel. A sort of devilish Mad Hatter at an insane tea party. â€Å"†¦ and I just felt so totally awful that I didn’t get to meet you,† Daphne was saying, â€Å"and I just wish I knew what happened, because it was just so seriously weird†¦Ã¢â‚¬  She was telling her story, Rashel realized. At least none of the people listening seemed openly suspicious. â€Å"I haven’t seen you here before,† came a voice behind her. It belonged to a striking girl with dark hair, very pale skin, and eyes like amber or topaz†¦ or a hawk’s. Rashel froze, every muscle tensing, trying to keep her face expressionless. Another vampire. She was sure of it. The camellia-petal skin, the light in the eyes†¦ this must be the girl vampire who’d brought Daphne food in the warehouse. â€Å"No, this is my first time,† Rashel said, making her voice light and eager. â€Å"My name’s Shelly.† It was close enough to her own name that she would turn automatically if anyone said it. â€Å"I’m Lily.† The girl said it without warmth, and those hawklike eyes continued to bore straight into Rashel’s. Rashel had to struggle to stay on her feet. It’s Lily Redfern, she thought, working desperately to keep an idiot smile plastered on her face. I know it is. How many Lily’s can there be who’d be working with Quinn? I’ve got a Redfern right here in front of me. I’ve got Hunter Redfern’s daughter here. For an instant she was tempted to simply make a dash for her knife. Killing a celebrity like Lily seemed almost worth giving up the enclave. But on the other hand, Hunter Redfern was a moderate sort of vampire, with a lot of influence on the Night World Council. He helped keep other vampires in line. Striking at him through his daughter would just make him mad, and then he might start listening to the Councilors who wanted to slaughter humans in droves. And Rashel would lose any hope of getting at the heart of the slave trade, where the real scum were. I hate politics, Rashel thought. But she was already beaming at Lily, prattling for all she was worth. â€Å"It was my friend Marnie who told me about this place, and I’m really glad I came because it’s even better than I thought, and I’ve got this poem I wrote-â€Å" â€Å"Really. Well, I’m dying not to hear it,† Lily said. Her hawklike eyes had lost interest. Her face was filled with open contempt-she’d dismissed Rashel as a hopeless fawning idiot. She walked away without glancing back. Two tests passed. One to go. â€Å"That’s what I like about Lily. She’s just so absolutely cold,† a girl beside Rashel said. She had wavy bronze hair and bee-stung lips. â€Å"Hi, I’m Juanita,† she added. And she’s serious, Rashel thought as she introduced herself. Quinn’s group had noticed her at last, and they all seemed to agree with Juanita. They were fascinated by Lily’s cold personality, her lack of feeling. They saw it as strength. Yeah, because feeling hurts. Maybe I should worship her, too, Rashel thought. She was finding too many things in common with these girls. â€Å"Lily the ice princess,† another girl murmured. â€Å"It’s like she’s not even really from earth at all. It’s like she’s from another planet.† â€Å"Hold that thought,† a new voice said, a crisp, laughing, slightly insane voice. The effect it had on Rashel was remarkable. It made her back stiffen and sent tingles up her palms. It closed her throat. Okay, test number three, she thought, drawing on every ounce of discipline she’d learned in the martial arts. Don’t lose zanshin. Stay loose, stay frosty, and go with it. You can do this. She turned to meet Quinn’s eyes. How to cite Night World : The Chosen Chapter 9, Essay examples

Business Organization And Human Resource †MyAssignmenthelp.com

Question: Discuss about the Business Organization And Human Resource. Answer: Human Resource is considered as an essential resource of a business organization and human resource management plays an empirical role for the business entity in gaining competitive advantage. A few examinations have demonstrated that (HR) operations and activities affect the performance level and competitive strategies of a business corporation. Considering that human resource management (HRM) plays a strategic role for an entity (Managementstudyguide 2017). It is an operation within a business entity which is focused on selecting, overseeing and coordinating individuals who work in it. This idea oversees issues related to pay, execution organization, and advancement of an association, security, wellbeing, benefits, worker inspiration, preparing, and others. HRM has a key influence in managing people and the workplace culture and working conditions. If practical, the idea is equipped for contributing fundamentally to the association heading and the accomplishment of its destinations and objectives. The demonstration of HRM must be seen through the crystal of key goals for the business as opposed to a independent tint that takes a unit in light of a littler scale approach (Armstrong and Taylor, 2014). The idea here is to get a far reaching point of view towards HRM that provides a surety, that there are no piecemeal procedures and the HRM approach traps itself totally with those of the authoritative objectives. For instance, if the training requirements of the representatives are fundamentally met with last minute preparing on omnibus focuses, the firm stands to lose not simply from the time that the specialists spend in preparing yet, what's more, lost heading. Subsequently, the business corporation that considers its HRM approaches significantly will guarantee that training is based and focused on topical techniques. According to Therith, (2009), it has been cited that HRM is the primary division which pushes the association to meet the objective since it works with line manager, has a decent communication with all division in an association, know clear about association's objective and target. So HRM has been considered as critical to for gaining success. Moreover, Din et al., (2014), observed that numerous scientists have discovered a positive connection between executions of the business entity and HRM activities. An increase in the pressure has been observed in the corporate sector to embrace the HRM operations to upgrade execution and aggressiveness of business operations which utilizes many individuals. An employee's execution can be expanded contingent upon the treatment distributed to them by the organization. Returns of the HRM rehearses are noteworthy if speculation is made toward this path. It can have a positive effect in diminishing turnover and expanding the profitability and productivity of the organization. The author also stated that HRM practices decidedly affect the aptitudes, abilities, knowledge improvement, and inspiration and raise the maintenance of skilled workers (Rees and Smith, 2017). Additionally, the weak performers are expected to leave the business corporation. Performance appraisal, internal promotion f rameworks, and motivation remuneration framework are known to inspire workers to enhance performance level and make strides the overall execution of the firm. Numerous specialists have called attention to that HRM practices can be utilized to pick up upper hand over their rivals and enhance the execution of firms which incorporates arranging procedure, training and advancement program, enrollment and selection programs, performance evaluation framework, compensation policy etc. As per the overview executed by Brown et al., (2009), analysts proposed a three-angled part by which the impact of these mechanisms (i.e., high-consideration, unrivaled work structures, and various leveled obligation) on authoritative execution is guessed to happen and moreover the sorts of HR rehearses that would add to this segment. At first are the "human capital base", which is a get-together of HR available to the business company, for instance, capability of workforce, information, and potential. The organizations enrollment, choice, preparing, and improvement process are proposed to explicitly impact the human capital data. Second is the affiliation's capability to move their HR, which gets influenced by varied strategies including prize and work systems. The last base is representative commitment, work configuration; work frameworks and so forth are prescribed to impact how much labors have the opportunity to contribute. Furthermore, the author also noted that a model has been proposed in which three mediating factors would direct the impact of HRM Operations on the performance of a business organization (Ahmad, Zaman and Shah, 2015). Initially, he recommended that expertise and capacity (quality) would be influenced by recruitment, training and advancement, and nature of improvements events. Second, exertion/inspiration would be influenced by single status, professional stability, internal appraisal, and individualized incentive frameworks. At last, he proposed that part of framework and discernment (adaptability) would be influenced by interacting, employee engagement and contribution, team performance, job configuration, as well as adaptable job details. Moreover, arguments have been made by others that effective and creative HRM operations and activities will be tapping the dedication and determination of the workforce within the business corporation (Veloso, Tzafrir and Enosh, 2015). For instance, "Innovative and creative human resource activities and functionalities are probably going to add to economic performance after when the followed situations are met: when workforce have learning and aptitudes that managers need; when workforce are inspired to apply this expertise and learning through optional exertion; and when the company's business or manufacturing strategy must be accomplished when workforce contribute such optional exertion. In the limelight of the above-executed analysis, it has been reviewed that Human resource management is the vital concept which plays a crucial role in enhancing the productivity of an organization. References Managementstudyguide, 2017, Importance of HRM for organizational success, Assessed on 2ND September 2017, https://managementstudyguide.com/importance-of-hrm.htm. Therith, C.T, 2009, HRM, Assessed on 2nd September 2017, https://therith.files.wordpress.com/2011/05/the-importance-of-hrm-for-organizatioin.pdf. Din, S., Bibi, Z., Karim, J. and Bano, A., 2014. HRM Practices Can Do the Miracles: A Case Study of Pharmaceutical Companies.Pakistan Journal of Social Sciences (PJSS),34(2). Brown, J. Elliott, S. Hughes, J. Lyons, S. Mann, S. and Zdaniuk, A, 2009, Using Human Resource Management (HRM) Practices to Improve Productivity in the Canadian Tourism Sector, Assessed on 2nd September 2017, https://cthrc.ca/~/media/Files/CTHRC/Home/research_publications/productivity/HRM_Practices_Improve_ProductivitySept_EN.ashx. Armstrong, M. and Taylor, S., 2014.Armstrong's handbook of human resource management practice. Kogan Page Publishers. Veloso, A., Tzafrir, S. and Enosh, G., 2015. How employees perceive HRM practices: Differences between public and private organizations.Human resource management challenges and changes, pp.19-36. Ahmad, W., Zaman, N. and Shah, S.H., 2015. The role of HRM practices on employees commitment to organization in private sector Banks of Pakistan. A case study of District Abbottabad.International Journal of Research,2(2), pp.1288-1304. Rees, G. and Smith, P. eds., 2017.Strategic human resource management: An international perspective. Sage.

Supernatural In Hamlet Essay Example For Students

Supernatural In Hamlet Essay In the time of William Shakespeare there was a strong belief in the existence of the supernatural. Thus, the supernatural is a recurring aspect in many of Shakespeares plays. In two such plays, Hamlet and Macbeth, the supernatural is an integral part of the structure of the plot. It provides a catalyst for action, an insight into character, and augments the impact of many key scenes. The supernatural appears to the audience in many varied forms. In Hamlet, the most notable form of the supernatural that appears is the ghost. However, in Macbeth, a ghost, a floating dagger, witches, and prophetic apparitions make appearances. The role of the supernatural is very important in Hamlet and Macbeth. The role that the supernatural plays is important because it is an integral part of the structure of the plot. We will write a custom essay on Supernatural In Hamlet specifically for you for only $16.38 $13.9/page Order now A ghost appearing in the form of Hamlets father makes several appearances in the play. It first appears to the watchmen, Marcellus and Bernardo, along with Horatio near the guardsmens post. The ghost says nothing to them and is perceived with fear and apprehension; it harrows me with fear and wonder. It is not until the appearance of Hamlet that the ghost speaks, and only then after Horatio has expressed his fears about Hamlet following it, What if it tempt you toward the flood, my lord, or to the dreadful summit of the cliff. This illustrates how Horatio is concerned for Hamlets well being. The conversation between the ghost and Hamlet serves as a catalyst for Hamlets later actions and provides insight into Hamlets character. The information the ghost reveals incites Hamlet into action against a situation he was already uncomfortable with. Hamlet is not quick to believe the ghost, The spirit that I have seen may be a devil and perhaps out of my weakness and my melancholy abuses me to damn me. Thus, an aspect of Hamlets character is further revealed when Hamlet encounters the ghost in his mothers room. In this scene the ghost makes an appearance to what Hamlets almost blunted purpose. Hamlet is now convinced of the ghost and he no longer harbours any suspicion. He now listens to it, Speak to her, Hamlet. In Hamlet, the supernatural is the guiding force behind the character of Hamlet. The ghost asks Hamlet to seek revenge for the Kings death and Hamlet is thus propelled to set into action a series of events that ends in Hamlets death. The supernatural is a re-occurring event in Macbeth. It is present in all the scenes with the witches, the appearance of Banquos ghost, the prophecies the apparitions bring, and in the air-drawn dagger that guides Macbeth towards his victim. Of the supernatural phenomenon evident in Macbeth, the witches are perhaps the most important. The witches represent Macbeths evil ambitions. They are the catalysts, which unleash Macbeths evil aspirations. Macbeth believes the witches and wishes to know more about the future so after the banquet he seeks them out at their cave. He wants to know the answers to his questions regardless of whether the consequences are violent and destructive to nature. The witches promise to answer and at Macbeths choice they add further unnatural ingredients to the cauldron and call up their masters. This is where the prophetic apparitions appear. The first apparition is Macbeths own head (later to be cut off by Macduff) confirming his fears of Macduff. The second apparition tells Macbeth that he can not be harmed by anyone who is born by a woman. This knowledge gives Macbeth a false sense of security because he believes that he cannot be harmed, yet Macduff was not of born by a woman, his mother was dead and a corpse when Macduff was born. This leads to Macbeths downfall. The third apparition is a child with a crown on his head, represents Malcolm, Duncans son. This apparition also gives Macbeth a false sense of security because of the Birnam Wood prophecy. The supernatural is a recurring aspect in many of the plays written by William Shakespeare. In Hamlet and Macbeth the supernatural is an integral part of the structure of the plot. In these plays the supernatural provides a catalyst for

The Naturalists Progress essays

The Naturalist's Progress essays This article was one that used the array of exotic plants and animals to show humankinds narrow-minded approach to the observations made in our world. It displayed our shallow approach in environmental education that the whole of that species has to be appreciated as opposed to individual parts. The author illustrated this with the Paradisea apoda the footless bird of paradise; which is commonly known as the Toucan. As stated in the article the natives on New Guinea saw this magnificent bird as an aesthetically beautiful creature too and gave it to the first Europeans who visited their land. The only thing was that the beauty that the natives saw was in the plumage of the bird and removed the feet thus bringing forth the name. The author also brought forth that fact that when children and amateurs collect flowers that they collect the buds of the flower, not including the roots and stems. These characteristics in both the Toucan and the flowers/herbs can show us that by not studying the whole of the specimen that there is a limitation on what you can find out about the creature. Therefore making it harder to observe these different species. When observing one must ask questions like why is the beak of a Toucan so colorful? Why is the beak so long? How does the Tou can perch on a branch? In conclusion without studying the whole, we are just swimming in a kiddy pool of life never going to the deep end to explore a more in-depth view. Without asking everything we can about a creature then we may never be able to explore the full aspects of a creature. Without the whole we only have part of the answers. ...

Human Services Program and Profession Unit Research Paper

Human Services Program and Profession Unit - Research Paper Example According to the paper the reporter wants to learn how to network clientele with needed society resources and services. Additionally, the degree course should prepare him on how to serve for the worker as a basis to convey a thorough baccalaureate degrees. The human service degree and program should support national agenda approval with the national accrediting body for human service degrees. He expects to take part in students’ election to aim my academic course in the human service, psychological health or gerontology domain. This can be accomplished by following two applied that are aimed particularly in the selected area of concentration.This strudy stresses that the author looks forward to getting a GPA above 2.75 amongst the Human Services candidates. This way, he can get a continuing learning credit for more than half a decade ought to file his familiarity with all units and fields associated with the human services degree course and profession. The course should also e nable him to join groups that create a path to adhering to the guidelines provided by the National Organization for Human Services. The author looks forward to standardizing crucial education anticipations and morals in human services class involved with human services workers. The class should be able to bestow the HS-BCP credentials. The reporter wants to learn how to prim my colleagues to effectually work and knowledgeably operate systems in need of uninterrupted care, assistance and individual support.  

Crime Scene Research Paper Example | Topics and Well Written Essays - 750 words

Crime Scene - Research Paper Example Even though they are the most common, they are also the most easily contaminated and therefore, must be handled literally with kid gloves. When a crime scene investigator is called upon to collect hair sample evidence, he can do this a number of ways. However, the most common method is to ; â€Å"use the fingers or tweezers to pick up hair, place in paper bundles or coin envelopes which should then be folded and sealed in larger envelopes. Label the outer sealed envelope.† In instances when the hair is found to be mixed with blood or other items at the crime scene, it is important to preserve all the types of evidence present. Therefore, in order to collect the hair sample while attached to say, a bloodstain, a CSI might find himself leaving the hair intact where it dried up or got mixed up in because of the method by which it is recovered and packed ; â€Å"If the object is small, mark it, wrap it, and seal it in an envelope. If the object is large, wrap the area containing the hair in paper to prevent loss of hairs during shipment. â€Å" (â€Å"†Evidence Collection Guidelines†) Tests that can be performed on a hair sample include Fresh Blood on the other hand, â€Å"... needs to be absorbed in a gauze pad or sterile cloth and allowed to dry thoroughly†. If whole pieces of clothing are retrieved, â€Å"label and roll in paper or place in a brown paper bag or box and seal and label container. Place only one item in each container. Do not use plastic containers., then allow it to dry at room temperature at the crime lab.† (â€Å"†Evidence Collection Guidelines†) These types of evidence cannot be exposed to sunlight as it will contaminate the blood. Dried blood on the other hand, requires that the clothing be wrapped in clean containers in the same manner as fresh blood. If the blood is found on small objects, the object should be wrapped, labeled, and sealed in a box before being shipped to the laboratory. (†Å"†Evidence Collection Guidelines†). It is important to not mix blood stains and instead place any stains retrieved from table or counter tops in separate envelopes. It is important to not retrieve the blood evidence with moistened cloth or tissue paper because its chemical composition will influence the freshly recovered evidence. One of the tests can be performed on both dry and liquid samples would be DNA matching and blood chemical analysis for those suspected of being poisoned. When recovering firearms, it is important to wear latex gloves in order to preserve any DNA, trace, or fingerprints on the gun. Remember to treat it as a loaded gun even though the visual evidence indicates the cartridge is empty. Remember that there may be unfired bullets in the chamber and therefore, the weapon should not be shipped by any method for safety reasons. Prior to sending the gun to the lab, it is of the utmost importance that the serial number, make and model, caliber and model markings are properly recorded because â€Å"Marking firearms is important since duplicate serial numbers are sometimes found on different guns of the same make and general type.† (â€Å"†Evidence Collection Guidelines†) When a gun is recovered at the crime scene, shell casings from the bullets won't be far behind. As with the gun itself, latex gloves are the order of the day when recovering the bullet casings. The bullets should be wrapped in paper or dropped into the small evidence bag that are properly labeled. Once a while, labeled pill boxes and envelopes may

How Service Providers Ensure Consumer Retention Essay

How Service Providers Ensure Consumer Retention - Essay Example This is because it is only through customer retention that these service providers can gain a competitive advantage over other firms in the same industry. Nevertheless, the question is, how does these service providers ensure this? The purpose of this paper is to explore the strategies employed by service providers to ensure customer retention. One key element of customer retention is ensuring that customers are provided with quality goods and services (Buttle 12). It is noted that many service providers tend to strive towards the provision of quality good and services as a way of keeping their customers loyal to the company. This is because no single customer would be willing to come back to get the products or services of a company that they had previous been dissatisfied. Buttle notes that many customers would only be willing to remain loyal to those companies that provide quality products and services to their customers (14). This is one of the reasons as to why companies such as Walmart, Target and Kroger among others have large customer retention base. These retail shops attribute its customer loyalty to the fact that it provides better quality products and services, which has kept their customers coming again and again. Research shows that customer retention is not only based on provision of better quality products and services, but also on creating awareness on the existence of the products and services (Hennig-Thurau and Hansen 102). Many service providers are aware of this fact, and as a result engage on extensive advertising campaign to inform their customers of the existence of their products and services, as is the case with Walmart one of the largest grocery retail shop in the US. Walmart, for instance, does this through mailing list, local advertising, video marketing, email list and facebook among others. Customer retention is also very much dependent on customer service (Lamb 44). As a result, to ensure that customers remain loyal to the compan y, service providers always ensure that customers are provided with optimal customer service. This involves extending a helping hand to the customers all the time irrespective of the place and time. Technological advancement have made this easier to service provider as they can now do this through social media networks to keep in close contact with their customers as is the case with Target retail. This ensures that customer’s queries and problems are handled in time making them feel valued, thus building loyalty. In addition, many service providers ensure that those employed at the customer care desks are professional with etiquette, hospitable and able to handle their customers well. This is because these are the people who mainly come into close contact with customers first. They, therefore, their first impression with the customers can impact greatly on whether the customer will remain loyal or not. Take for example a situation where a customer makes an important call to the company and it is not picked by the customer care employee in time. Such behaviors makes customer feel less valued by the company and as such will seek the services of competitors who can handle them well. Making a customer feel special and valued is another factor that contributes immensely to customer loyalty. Many at time, customers prefer being valued and treated in a special way for them to remain loyal.

Immortal Technique: The 4th Branch

Immortal Technique: The 4th Branch This discourse analysis will focus on Immortal Techniques song called the 4th Branch published on his 2003-released CD Revolutionary Vol. 2. This paper will start by portraying the artist, focusing on his inspirations, followed by a brief description of discourse analysis and the definition of content analysis which is used to study the lyrics. Finally, this work will regard the main concepts of the power of discourse, the media and Islamophobia together, by acknowledging the link in between these terms, building a critical approach towards American actions and values. Felipe Andres Coronel is a hip-hop artist known as Immortal Technique as well as a political activist, born in Peru. After immigrating to the United States at a young age due to a civil war in his native country, he was raised in Harlem, New York (viperrecords.com). The artist describes himself as a revolutionary and socialist guerrilla, influenced by historical events and political figures such as Malcolm X, Che Guevara or TÃ ºpac Amaru (immortaltechnique.info). Mainly his raps involve critical issues such as global and local poverty, racism and religion (immortaltechnique.info). Turning down a deal by a major record label, and signing with a smaller label (Viper Records), he expressed his desire to remain in control over his music, avoiding the influence of mass production (immortaltechnique.info). Method In the recent decades, discourse analysis affected social psychology research on not solely textual analysis, but also areas such as films, speeches or policy documents. Accordingly, it introduced new methods in order to explore objectively tendencies and pattern of meanings within documents and focus on the interaction between e.g. the speaker and addressee (Antaki, et al., 2003; Stemler, 2001; Fairclough, 1992, p.3). Researchers often use computer programs known as CAQDAS (Computer-Assisted Qualitative Data Analysis Software) to study qualitative analysis (MacMillan and Koenig, 2004, p.181-182). These computer-based methods for qualitative data analysis, help organizing and coding the data (Fielding and Lee, 1996, p.242). This paper will use content analysis to study the artefact and is characterized as a systematic, replicable technique for compressing many words of text into fewer content categories based on explicit rules of coding (Stemler, 2001). Weber determines category as a group of words with similar meaning or connotations (Stemler, 2001). This study is defined as any technique for making inferences by objectively and systematically identifying specified characteristics of messages by Holsti (Stemler, 2001). This evolves an inductive reasoning, in contrast to deductive approaches. Due to observations and measurements, regularities are explored, followed by the proposition of a hypothesis, out of which a theory or a general conclusion can be drawn (Trochim, 2006). The procedure of this analysis allows to describe the centre of individual or groups as well as institutional or social attention (Stemler, 2001). After having coded and categorizing the words or the families of terms into groups, u nderlining topics and issue become clearly visible. If applied properly, content analysis is an influential data reduction technique due to its systematic, replicable technique for compressing many words of text into fewer content categories based on explicit rules of coding (Stemler, 2001). Analysis of the artefact 1000 words This discourse analysis focuses on the artefact of a song-text. Quantitative and qualitative key words in text give hint to main terms of soft power, religion and American actions and values. In order to receive the most objective result, this analysis was coded independently three times and the average result is considered. Furthermore, it only regards the first and second verse as well as considering the chorus only one time. Discourse and American values, actions This analysis starts by referencing to the ideas of discourse. Twenty-three times the families of words linked to American actions and values are found. When talking about discourse, Michael Foucault plays an important role. He claims that knowledge is interconnected with power. Discourse as the production of knowledge is linked to variety degrees of power; how some voices get heard whilst others are silenced (Pinkus, 1996). It explains the change of language and its construction, linked to the social and cultural process (Fairclough, 1992, p.1, 6). It uses the principle of othering to establish self-identities, achieved by creating a language of dislike and fear in this case towards non-Americans and terrorists (Jackson, 2005, p.59-61). These binary categorizations are sufficient enough to capture the publics support against terrorists constructed as intolerable threats (Jackson, 2005, p.61, 72; Benjamin and Simon, 2003, p.385). Additionally, the U.S. are portrayed as fighters for j ustice, while the Middle East and its population is defined as uncivilized. Immortal Techniques asks: fighting for freedom and fighting terror, but whats reality?, hence, it is important to acknowledge the standpoint out of which terms are illustrated (Sakamoto, 2003, p.39). In addition, America often acted in disregard to their moral values which partly destroyed their positive image. Iraq was invaded in 2003 after the U.S. failure to receive UN approval; self-interested military actions and its ignorance towards international law portrayed Americas unilateralism (Taylor, 2010, p.313; Sakamoto, 2003, p.35). Human rights violations, we continue the saga is prove of this critique and is e.g. linked to Americas treatment of prisoner in Guantanamo Bay as well as in Abu Ghraib. Media and soft power The following section will develop this idea by looking at the notion of soft power and the use of media. The data refers twenty-two times to the families of words linked to factors such as manipulation, propaganda and representation. Due to the title and line the fourth branch of the government AKA the media, it is essential to explain the other three branches of the American government. The first branch is the executive one, responsible for implying the nations laws, while the second branch is concerned with judicial matters, followed by the third, legislative branch (USA, 2011). The artist refers to the media and its influential power as the forth branch, which eventually leads to soft power. Nye explains his as a method to reach diplomatic solutions and co-operations without coercion, emphasizing on shared political values, communication and understanding (Wagner, 2005; Ilgen, 2006, p.27). Moreover it is a sort of propaganda, capable of influencing and shaping behaviours and perc eptions of others, deriving from the attractiveness of a countrys culture, political ideals and policies (Nye, 2004, p.x; Ilgen, 2006, p.75). This form of power is contrasted to hard power, defined as the employment of threats and coercion, enforcing national interests on to other actors (Nye, 2004, p.2; Wagner 2005). Hence, the media is vital for American politics. Furthermore it plays a crucial role in constructing images and categories and helps to justify and explain American actions. It establishes an everyday and political language into the nations culture due to its role as channel between society and politics, while the average citizen, made to be, blind to the reason through media censorship and manipulation (Jackson, 2005, p.59, 66, 164). Religion and Islamophobia Nine lines are concerned with the topics of religion and difference between Western and Islamic traditions, such as a fake church called the prophet Muhammad a terrorist. This implies a critique of Christianity and refers to the notion of Islamophobia, which is defined as the mostly Western intolerance and fear of Muslims and Islamic otherness; it emphasis on its differences, defined as inferior to the West and unresponsive to change (Islamophobia Watch; Gottschalk and Greenberg, 2008, p.2). It is a form of religious discrimination based on prejudice other than race and ethnicity (Sheridan, 2006, p.317, 331). After the events of 11/9, Islam and its followers are seen as violent and threatening, supporting terrorism and military advances towards to West (Islamophobia Watch). Due to the fact that the mainstream media does not inform about the nonviolent Muslim perspectives, this hatred is hardened and alienates Muslims from other communities (Gottschalk and Greenberg, 2008, p.2). Muslims appear as executioners of violence, in the name of Islam, hence Americans conclude that all Muslims act out of religious reassignment and define the religion as dangerous (Gottschalk and Greenberg, 2008, p.10). Additionally anti-Muslim hostility is justified as normal. Christianity and Judaism are defined as Western religious traditions, alienating themselves from Eastern religious tradition (Gottschalk and Greenberg, 2008, p.6). The way Muslim are portrayed in the West, creates tensions leading to anti-Americanism, conflicts, clashes, misunderstandings and injustices; seemingly they to do share any common interests or values (Gottschalk and Greenberg, 2008, p.3, 10). After having categorized the lyrics into three main divisions, this analysis builds its theory; the artist seeks to demonstrate the power of propaganda through the media and soft power, and the ideas indoctrinate in American minds about their nations values and actions. Due to discourse, the representation of Islam in the mainstream media and through political actions, hatred against Muslims was triggered, which led to the construction of the War on Terror, as well as anti-Americanism throughout the world. American actions were justified trough lies such as Iraq possessing weapons of mass destruction in order to implant fear among their citizens and gain their empathy (Gottschalk and Greenberg, 2008, p.7, 8). The song ends with the artists demand to his listeners, to turn off the news and read; hence to broaden ones horizons, avoiding being influenced by certain (manipulated) ideas or deprived from the whole truth. To conclude, this work uses content analysis to study the lyrics of the artist Immortal Technique. This research method focuses on use of the dominant families of words which in this artefact are discourse, false American values and actions, soft power, media, religion and Islamophobia. In addition, this approach endeavours to find the link between them, which is the power to alter representation and language in everyday life and hence, establishes a critical view towards American society, its politics and its media.

Theories of Post-Coloniality: Edward W. Said and W.B. Yeats :: Essays Papers

Theories of Post-Coloniality: Edward W. Said and W.B. Yeats (Citations from Said’s essay â€Å"Yeats and Decolonization† as published by Bay Press, not the Field Day pamphlet) Post-colonial theory, a mode of thought which accepts European Imperialism as a historical fact and attempts to address nations touched by colonial enterprises, has as yet failed to adequately consider Ireland as a post-colonial nation. Undoubtedly, Ireland is a post-colonial nation (where ‘post-’colonial refers to any consequence of colonial contact) with a body of literary work that may be read productively as post-colonial. Although colonialism, as a subject for Irish criticism and theory, has been tentatively broached (for example, see Celtic Revivals (1985) by Seamus Deane) Edward Said’s lecture â€Å"Yeats and Decolonization†, published as a pamphlet by Field Day in 1988, was an important catalyst for post-colonial study of Irish literature and culture. The premise of this now seminal study is that Yeats was a poet of decolonisation, a muse expressing the Irish experience of the dominant colonial power of Britain. Rather than reading Yeats’s poetry from the conventional perspective of high European modernism Said explains that â€Å"he appears to me, and I am sure many others in the Third World, to belong naturally to the other cultural domain† (3). Using this as his point of departure, Said enters into a line of argument which claims that Yeats was a central figure in debating and asserting an overt drive towards the construction of a national Irish identity as a vital act of decolonisation. Further, Said places Yeats within a global framework of anti-Imperialism, drawing parallels between the Irish poet and Third world writers and theorists such as Fanon, Neruda and Achebe. Though an incredibly influential essay, the reverberations of which may still be felt in Inventing Ireland and other texts, it is also a work that demands close analysis and is replete with short-sighted and ill-informed ideas. Said locates Ireland among territories like India, South America, Africa and Malaysia as a site of colonial contention. In doing so he emphasises Ireland’s role, and thus Irish literature, in colonial history as a member of the peripheral (from a Eurocentric viewpoint) Third World. According to this â€Å"bog dwellers† are paralleled as the Irish counterpart to â€Å"innumerable niggers, .... babus and wogs† (6). Yet, this argument, in retrospect, does not hold. Denis Donoghue (â€Å"Confusion in Irish Studies†) has explicitly condemned post-colonial theory for adopting a global paradigm of colonial experience as a discourse which treats all Empires as homogenous.

A Critique on Berger’s Uncertainty Reduction Theory Essay

Introduction When people first meet and interact with each other, they are uncertain with their behavior and with what to say. When this happens, they have the tendency, of course, to reduce that uncertainty. This is what the uncertainty reduction theory of communication talks about. This theory is very applicable in people’s everyday living and experiences. However, although it is widely used, some are still ‘uncertain’ with this theory. This paper aims to give the reader an analysis of the uncertainty reduction theory. Background on Uncertainty Reduction Theory Uncertainty reduction theory or URT was started off by Charles Berger in 1975. During the start of his career, a number of his graduate students disputed that communication was too diverse and unpredictable. That means that it is impossible to be dealt scientifically. Because of this, Berger was challenged to find and present some proofs that would support his theory. He believed that human communication can be studied methodically and precisely. The uncertainty reduction theory was created. In the start of personal relationships, high level of uncertainty is about the other person is present. During the preliminary stages of interaction among strangers, Uncertainty Reduction Theory looks for to direct communication behavior. Then, the major goal or purpose of this theory is to reduce the uncertainty. Along with this, it also aims to increase the predictability. Shared characteristics occur at some point in the initial dialogue between strangers. These include recurrent questions and answers during the first few minutes. There is also an exchange of information with the absence of opinion and usually their conversation is focused on topics like hometown and occupation. In order to minimize uncertainty, URT ponders on how people use communication in obtaining knowledge and discernment. At the first meeting of strangers, their behaviors while communicating are influenced by a set of communication rules and norms. These norms are both explicit and implicit. Furthermore, these rules and norms put up expectations and precedents for early interactions which eventually, cause predictability in the discussion and a diminution in uncertainty. (Moncrieff, 2001) The Uncertainty Reduction Theory proposes that people, particularly strangers, have a want to reduce uncertainty or hesitation about others. This is done by gaining information from each other. This information can be used to predict the behavior of the other. The specific importance of the reduction of uncertainty is in relational development. Successful decrease of uncertainty supports or gives way for positive future interactions. There are two types of uncertainty, behavioral and cognitive. Behavioral uncertainty concerns the prediction or calculation of behavior in certain circumstances. For example, one can predict that interaction will go well because of positive behaviors like smiling. On the other hand, cognitive uncertainty is associated with mind-set or beliefs and attitudes people embrace and is reduced through the gaining of information. (Moncrieff, 2001) The Seven Axioms of Uncertainty Reduction Theory Berger suggests a series of axioms to further discuss the relation between uncertainty and seven vital variables. This is the axiomatic theory, certainty about uncertainty. Axiom 1 says that as the amount of verbal communication increases, there is a decrease in the uncertainty level of the two strangers that has just met.   As a result, the decrease in their uncertainty increases the verbal communication. Axiom 2 is known as the nonverbal warmth. Decline in uncertainty level will cause proliferation in nonverbal affiliative expressiveness. It is because as nonverbal affiliative expressiveness rises, uncertainty levels will lessen. Axiom 3 is about information seeking. Because of the high levels of uncertainty, increases in information-seeking behavior occur. When the uncertainty level drops off, information-seeking also decreases.   Axiom 4 is self-disclosure. The reduction in the intimacy level of communication content is usually caused by relationship’s high level of uncertainty. When there is a decrease in the levels of uncertainty, high levels of intimacy are produced. Axiom 5 is known as reciprocity. Like Axiom 3, high rates of uncertainty also yield high levels of reciprocity. When there is low level of uncertainty, there is low level of reciprocity. Axiom 6 is about similarity. Likeness between persons decreases uncertainty. Much difference between persons produce high rate of uncertainty. Last but not the least, Axiom 7 tells about liking. When there is high uncertainty level, a person tends to dislike the other person. Hence, when there is a decrease in uncertainty, increase in liking is produced. (McGlish, 2006) Critique on the Uncertainty Reduction Theory Natalie Wright critiques Charles Berger’s Uncertainty Reduction Theory in terms of scientific and humainstic. She believes that Berger uses scientific method in dealing with humanistic values to prove and certify his theory. In the Uncertainty Reduction Theory, Wright said that ‘Berger addresses the humanistic feelings of understanding how people feel in unfamiliar relationships and the appeal we have to reduce those anxieties by learning more about others’. However, still according to her, URT is scientific because Berger makes used of all five elements of the scientific model to substantiate and defend his theory. Wright presents a table that would further explain the distinction between scientific and humanistic models (Wright, 2000): Scientific: Humanistic: explanation of data understanding of people prediction of future clarification of values relative simplicity aesthetic appeal testable hypothesis community of agreement practical utility reform of society As a researcher, I support the claim of Natalie Wright. Berger’s theory is scientific because he has clear definition and explanation of his theory. He even provides theory’s purpose and seven axioms that explain how to reduce uncertainty. It is true that it is cored to humanistic ideas. However, its scientific strategies make this theory useful and practical in everyday living. I could say that his axioms are effective. For example, when someone observes two persons who have just met and interact for the first time follow Berger’s patterns of uncertainty reduction, that someone may prove that Berger’s axioms are very accurate. Furthermore, I can say that these axioms are true based on my personal relationships. I also experience meeting a stranger and has applied the uncertainty reduction theory in my own ways. In general, Uncertainty Reduction Theory focuses on how to reduce uncertainty by using human communication in gaining knowledge about the other person. Hence, it results in creating a more predictable and directed relationship. Charles Berger, who designed the theory, comes up with seven axioms. These axioms are accurate and practical enough to be understood and applied by anyone. BIBLIOGRAPHY McGlish, G. (2006). A First Look at Communication Theory Retrieved November 21, 2006, from http://www.afirstlook.com/manual5/ed5man10.pdf. Moncrieff, K. (2001). Uncertainty Reduction Theory.  Ã‚   Retrieved November 21, 2006, from http://www.colostate.edu/Depts/Speech/rccs/theory52.htm Wright, N. (2000). A Critique of Berger’s Uncertainty Reduction Theory Retrieved November 21, 2006, from http://oak.cats.ohiou.edu/~nw583098/unc.htm

Federalist Papers 10 and 51 essays

Federalist Papers 10 and 51 essays Madisons essay is filled with figurative and flowery language. In todays terms, a faction would be a special interest group. They are any group of citizen who attempt to advance their ideas or economic interests at the expense of other citizens, or in ways that conflict with the public good. To control a minority faction, there are two options. One option would be to remove whatever causes the faction to rise in the first place. However, this is unrealistic. Therefore, a second proposal was made. In it, Madison says to control factions you dont remove its causes, but control its effects. Factions will never cease to exist so the trick is to serve the public well through the even-handed regulation of such interests. Wise and efficient leaders can adjust such adversity and render them all subservient to the public good. Madisons system of checks and balances controls tyranny while still leaving a government that fulfills the needs of the people because not one branch of government is too powerful. Each has some sort of veto power and the people feel that they have a say through direct election of Senators and other voting privileges. In such a compound of the power surrendered by the people, a first division is made between two distinct governments, and then the portion allotted to each, subdivided among distinct and separate departments. Hence a double security arises to the rights of the people. The different governments will control each other; at the same time that each will be controlled by itself. Also, society is guarded against the oppression of its rulers but also society is guarded against the injustice of the other part. In both Federalist essays, Madison argues the merits of a republic, even though personal liberty must be limited. In my opinion, our republic is moderately a democracy. Were not democratic to the extent where the people vote on every issue, but the people do ...

Infectious Hepatitis Essay †Biology Research Paper (100 Level Course)

Infectious Hepatitis Essay – Biology Research Paper (100 Level Course) Free Online Research Papers Infectious Hepatitis Essay Biology Research Paper(100 Level Course) Hepatitis is an inflammation of the liver. Inflammation usually produces swelling, tenderness, and sometimes permanent damage. Hepatitis is caused by a number of things including alcohol, drugs, chemicals, and viral infections. If the inflammation of the liver continues at least six months or longer, it is called chronic hepatitis. Currently there are at least five different viruses known to cause viral hepatitis: Viral Hepatitis A: Sometimes called Infectious Hepatitis. It is spread by eating food or drinking water contaminated with human feces. This type of viral hepatitis is infrequently life-threatening. Viral Hepatitis B: Sometimes called Serum Hepatitis. It is spread from mother to child at birth or soon after, through sexual contact, contaminated blood transfusions and needles. This form of viral hepatitis may lead to cirrhosis, or scarring, of the liver. Viral Hepatitis C: Formerly known as non-A, non-B Hepatitis. This form of viral hepatitis is the most common. It can be spread through blood transfusions and contaminated needles. However, for a substantial number of patients, the cause is unknown. This form of viral hepatitis may lead to cirrhosis, or scarring, of the liver. Viral Hepatitis D: This form of viral hepatitis is found most often in IV drug users who are carriers of the hepatitis B virus. It is spread only in the presence of the hepatitis B virus and is transmitted in the same way. This type of viral hepatitis occurs in people who have viral hepatitis B, and is a serious health problem. Viral Hepatitis E: This form of viral hepatitis is similar to viral hepatitis A. It is found most often in people who live in countries with poor sanitation. It is rare in North America, and rarely life-threatening. Many cases of viral hepatitis are not diagnosed because the symptoms are vague and similar to a flu-like illness. Sometimes, there are no symptoms at all. Some individuals with viral hepatitis may develop fatigue, nausea, vomiting, diarrhea, abdominal discomfort, muscle and joint aches, and changes in the color of urine and stools. A few of the individuals with viral hepatitis may develop jaundice. Jaundice means that the skin and whites of the eyes turn yellow. Itching of the skin may also occur with jaundice. Two vaccines (Havrix, Vaqta) are now available and both are very safe and effective for preventing hepatitis A. Several inactivated virus vaccines, including Recombivax HB, GenHevac B, Hepagene, and Engerix-B, can prevent hepatitis B and are safe, even for infants and children. A triple-antigen hepatitis B vaccine (Hepacare) is proving to be effective for people who do not respond to the standard vaccines. Vaccination programs are also proving to reduce the risk for liver cancer. A combination vaccine (Twinrix) that contains Engerix-B and Havrix, a hepatitis A vaccine, is now approved for people with risk factors for both hepatitis A and B. For mild cases of acute viral hepatitis, no drug therapy or other treatment is either available or necessary. Hospitalization is needed only for people at high risk for complications, such as pregnant women, elderly people, patients with other serious conditions, or those who have severe nausea and vomiting and need to have fluids administered intravenously. Although there are many vaccines to give out for hepatitis there is still no known cure. I. Medical Microbiology. 16 Mar. 2005 . II. The AGA. 16 Mar. 2005 . III. Reuters Health. 16 Mar 2005

A Description of Gangnam Style Viral Videos Essay

A Description of Gangnam Style Viral Videos - Essay Example The principal idea of the song is of a self-declared popular man searching for the ideal partner who knows the time to become wild and the time to be refined (Copsey 6). In addition, Psy’s Gangnam style unanticipated reputation has led to many  interpretations of its meaning. Psy’s Gangnam style established a comical connection with its audience from the beginning. The video rapidly developed an association with the artiste, his actions, and events by permitting the viewers to share in Psy’s captivating dancing moves. As Psy entertains his viewers with the dancing moves, he also highlights aspects of his location, the Gangnam district. Associations such as these can be made through an entertaining artist or attractive elements in a video. Moreover, Psy’s Gangnam style video also went viral because it employed the element of creative disruption (Ramstad 26). The video contains memorable dance styles, a carousel, singing from a toilet, and houses. Gangnam style is entirely unexpected, catchy, and outrageous. The video received significant coverage from all over the world and from sites, for example, KoreaBoo, Yahoo, and AllKPop, and became viral within days of its circulation. The following weeks saw the music videos get recognition from pop music and internet humor sites, for example, PopDust, Gawker, FunnyJunk, and BuzzFeed. Psy’s Gangnam style was presumed to be a viral YouTube video by newsrooms, for example, ABC News and CNN by the first week of August (Ramstad 32). Community influencers also contributed to the video going viral. The popularity of a video can be enhanced by getting support from tastemakers and influencers within the related online communities. Psy’s Gangnam style has also had an impact in Asia. The video’s sophisticated arrangement and rendering have made it extremely popular with the entire public.  

Article Summary Paper Essay Example | Topics and Well Written Essays - 750 words

Article Summary Paper - Essay Example The study aimed at investigating effects of investors’ perceptions over stock and the stock’s returns in the international scope. One of the study’s hypothesis predicted relationship between the sentiments and stock returns in the international market while the other two hypotheses predicted effects of environmental factors to the relationship between investors’ attitude towards stock and returns. The following economic question can therefore be inferred for the study (Schemeling 394, 395). The author expected an inverse relationship between invertors’ sentiments and stock returns and their conceptual framework and reviewed literature informs this. The author noted deviation from the standard finance theory that argues for the role of arbitrageurs in eliminating irrationality in the stock market. Literature suggested that investors’ opinions are persistent and that arbitrage is not effective in managing irrationality. These suggested effects of investor sentiments on stock returns and reported inverse relationship from the United States’ stock market, being inferred to the international market, informed the expectation (Schemeling 394, 395). Stock returns and investor sentiments were the study’s main theoretical variables and consumers’ confidence was used as the empirical proxy for investor sentiments. Background information on availability of the proxy, both on cross sectional and time series scope, and its consistency informed use of the proxy. Unlike consumer confidence, other possible indicators of investor sentiment are not consistent. â€Å"Agreegate stock market,† â€Å"portfolio of value stock† and â€Å"portfolio of growth stock† were however proxies for stock returns (Schemeling 397). Professor Kenneth French’s website was the data source for stock return proxies while Directorate Generale for Economic and Financial Affaire, Datastream and Ecowin were the data sources for consumer confidence (Schemeling 397). Where rt+1 defines

Innovation and change - open innovation and strategy Essay - 4

Innovation and change - open innovation and strategy - Essay Example More importantly, it is realized that innovation is normally a very expensive process for most organizations hence it really requires that its success be effectively determined in order to justify the financial allocation on the process. Most importantly, the present business environment mostly relies on innovation as the engine through which success and positive change can be realized in the organization. Any innovation process in the organization is normally intended to achieve the basic goals of the organization which include revenue growth, customer satisfaction and profit maximization. These fundamental metrics are therefore the core factors that any model for the measurement of innovation performance should focus upon. However, it must be realized that these success metrics can normally be influenced by other factors other than innovation. In this regard, it is much important to draw the line between the successes realized as a result of innovation from other influencing factors. Like in the overall business growth, measuring innovation performance is never limited to the tangible goals realized in the organization. Quite a number of intangible factors normally indicate the success or failure of a given innovation process in the organization. In measuring the performance or success of innovation in the organization, the success metrics are weighed against the inputs towards the innovation process. Inputs in this regard are normally both tangible and intangible. Tangible inputs include the financial resources needed in the process and the quantifiable adjustments done in the organization as a result of the innovation process. On the other hand, intangible inputs include staff-behavior adjustments and increased attention in the organization in order to successfully enhance the innovation process (Shehabuddeen, 2007). The simplest generic model in the measurement of innovation can focus on the opportunity costs of the innovation process. In this process,

The invisible white privilege Essay Example for Free

The invisible white privilege Essay White people, from birth, automatically benefit from their light skin color, enjoying the privileges relating to child care, education, hygiene, careers, politics, etc. Compared to white people, people of color are at a distinct disadvantage. They are treated differently than white people, and they are the ones that suffer, not having this same privilege. In Peggy McIntosh’s article White Privilege: Unpacking the Invisible Knapsack, McIntosh describes how whites carry the invisible privilege. In society, white people are treated better than non-white people since segregation, beauty trends, political power, social connections, and street crime seem to be better for them. According to McIntosh, White Privilege is an invisible package of unearned assets granted to white people (McIntosh 1). They can enjoy special advantages that are beyond common advantages of people of color. White privilege is a social constructed phenomenon. Besides physical appearance, there is no biological difference between white people and the non-white people. It is society that distinguishes whites from people of color, and it tends to recognize all races besides those who are white. Living in a society of white dominance, whites are carefully taught to ignore the fact that white privilege puts them at an advantage. This is because, according to McIntosh, deconstruction of white privilege threatens the myths and ideas about this nation, and it challenges the notion of equal opportunity and meritocracy (McIntosh 2). There are many ways that white privilege still exists today. Here are five examples of white privilege I find out in my life. 1. White parents do not have to be worried about their kids being scared at school. I learned from the news that at Delavan-Darien High School, the American Diversity class divides students into whites and non-whites, and tell non-whites students, â€Å"you have been oppressed and you are still being oppressed†. 2. White women represent beauty and lead the trends. Speaking of this, why don’t we take a look at the proportion of white models in the 2013 New York Fashion Week? An official statistic shows that out of the 5,000 styles in last New York Fashion Week, around 80 percent were modeled by white women. Fewer than 1,000 styles were given to women of color (Dries 1). 3. White people occupy Congress. In Congress the total is 87 percent whites, which is divided into 85 percent in the House and 96 percent in the Senate (Portero 3). The voices of politicians of color are often drowned out in the politic sea of white dominance. 4. White people are able to achieve success more easily by using their connections. Because of belonging to the dominant group, white people have more connection than people of color do. Based on this, they are more likely to succeed. 5. Whites do not have to be worried about being shot one day on the street. A well-known example can be the Shooting of Trayvon Martin. Making a run to the store to get some refreshments for his brother and himself, Martin was shot and killed by the neighborhood watch captain George Zimmerman because, according to Zimmerman, â€Å"he was very suspicious. † I think if Martin were a white guy, Zimmerman would not have seen him as a â€Å"real suspicious looking guy†. In society, people regard whites’ lives as morally neutral, normative, and ideal. Whites are elevated above people of color. Although I believe all racial groups are harmed in the long run by racism, white privilege still exists as a daily reality throughout every part of the structure in the United States. Work Cited Dries, Kate. New York Fashion Week Was Chock-Full of White Models. Again. Jezebel. N. p. , 17 Sept. 2013. Web. 21 Oct. 2013. McIntosh, Peggy. White Privilege: Unpacking the Invisible Knapsack. Welsey, MA: Wesley College Center for Research on Woman, 1988. Print. Portero, Ashley. Congress Still a White Male Lawyers Domain; Members More Religious Than Most Americans. International Business Times. N. p. , 27 Feb. 2012. Web. 21 Oct. 2013.

Tim Hortons Design of Goods Services

Tim Hortons Design of Goods Services Tim Hortons Inc. is a fast food giant operating in North America and Canada. The Companys offerings includes premium coffee, flavored cappuccinos, specialty teas, home-style soups, fresh sandwiches, wraps, hot breakfast sandwiches and fresh baked goods. While the company is expanding it is challenged by the concerns of design of goods and just in time concepts of operations management. II. Literature Review Operations Management is the science and art of ensuring that goods and services are created and delivered successfully to customers. Applying the principles of OM entails a solid understanding of people, processes, and technology, and how they are integrated within business systems to create value. The way in which goods and services, and the processes that create and support them, are designed and managed can make the difference between a delightful or unhappy customer experiences. Operations management is the only function by which managers can directly affect the value provided to all stakeholders customers, employees, investors, and society. Effective operations management is essential to providing high-quality goods and services that customers demand, motivating, and developing the skills of the people who actually do the work, maintaining efficient operations to ensure an adequate return on investment, and protecting the environment. Operations management focuses on carefully managing the processes to produce and distribute products and services. Major, overall activities often include product creation, development, production and distribution. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations of processes. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of the products or services in the organization, for example, on retail, manufacturing or wholesale (1). Understanding Design of Goods and Services A good is a physical product that one can see, touch, or possibly consume. Examples of goods include oranges, flowers, televisions, soap, airplanes, fish, furniture, coal, coffee, lumber, and personal computers. A durable good is a product that typically lasts at least three years. Vehicles, dishwashers, and furniture are some examples of durable goods. A nondurable good is perishable and generally lasts for less than three years. Examples are toothpaste, software, shoes, and fruit. A service is any primary or complementary activity that does not directly produce a physical product. Services represent the nongoods part of a transaction between a buyer (customer) and seller (supplier).1 Common examples of services are hotels, legal and financial firms, airlines, health care organizations, museums, and consulting firms. Product (or service) management includes a wide range of management activities, ranging from the time that theres a new idea for a product to eventually providing ongoing support to customers who have purchased the new product. Every organization conducts product development, whether its done intentionally or unintentionally (2). Goods and services have many similarities. They are driven by customers and provide value and satisfaction to customers. They can be standardized for mass market or customized to individual needs. Just in Time Just-in-time (JIT) is a management philosophy that originated in the 1970s. Taiichi Ohno is credited with developing JIT and perfected it for Toyotas manufacturing plants in Japan. The main goal of JIT is to eliminate anything that does not add value from the customers perspective. Non-value-added activities are referred to as waste in JIT (4). Examples of waste include: overproduction beyond what is needed to satisfy immediate demand waiting time (work-in-process, customer waiting) unnecessary transportation (material handling, customer travel through a facility, etc.) processing waste (yield rates, start-up costs) inventory storage waste (space, deterioration, obsolescence, etc.) unnecessary motion and activity (waste in work techniques, etc.) waste from product and service defects (rework, scrap, warranty, etc.) Just-in-time (JIT) refers to a collection of practices that is designed to eliminate waste. These organizational practices encompass the entire logistics flow of materials from purchasing through production and distribution. The elements of JIT may include shared product design with suppliers and customers, movement toward single sourcing, proximate suppliers and customers, reduced set-up times, preventive maintenance, reliance on analytic tools to identify sources of defects and plant optimization layout (re)configurations, among others. The benefits are pervasive and can include lower total system costs and improved product quality when managed at optimum levels. A fair amount of evidence is available to support the claim of improved performance derived from the adoption of JIT or some of its components. Companies have reduced in-process inventory more than 50% and lead times by more than 80%. An inventory system managed to the extreme with JIT principles correlates inversely with the level of labor efficiency. Outsourcing is an essential tool for every business executive. JIT Inventory Modeling brings a unique perspective that can help clients make and implement the best decisions even in these unprecedented times (5). The use of JIT in services A review of the major academic research journals found most articles focused on JIT in manufacturing firms. Non-manufacturing environments have been given little emphasis in the research literature. However, a review of recent applied journals revealed articles describing JIT precepts migrating to non-manufacturing environments. These non-manufacturing environments include typical service businesses such as insurance firms, retailers and mail-order firms. Continuous improvement of the process As part of JIT implementation, organizations must instill the habit of expecting continuous small improvements in the process. The operators must never be satisfied with the current environment, but always be moving closer to the ideal situation. Service operations are ripe for significant productivity gains that can be achieved through process improvements. However, recognizing processes that can be improved through the implementation of JIT techniques has been difficult. Holistic approach to elimination of waste The JIT philosophy must be adopted throughout all levels and in all functions of the organization. Chase (1991) provides an excellent argument for and examples of the need to consider the service aspects of the manufacturing firm as potential areas for competitive advantage. He argues further that service innovations typically cut across departmental boundaries and cross-functional support is required for a successful implementation. From a non-manufacturing perspective, inventory and purchasing are the most obvious areas for implementing JIT techniques because of the common vocabulary, of which many examples can be found. According to Schonberger and Gilbert (1983), the just-in-time concept as applied to purchasing translates into frequent releases and deliveries. They developed a list of characteristics describing a JIT purchasing environment. As can be seen from the items listed below, these characteristics could be descriptive of almost any purchasing operation, be it in a manufa cturing or service environment: (1) Suppliers: few suppliers; nearby suppliers; repeat business with same suppliers; active use of analysis to enable desirable suppliers to become/stay price-competitive; clusters of remote suppliers, competitive bidding mostly limited to new part numbers; buyer plant resists vertical integration and subsequent wipeout of supplier business; suppliers are encouraged to extend JIT buying to their suppliers; (2) Quantities: steady output rate (a desirable prerequisite); frequent delivery in small quantities; long-term contract agreements; minimal release paperwork; delivery quantities variable from release to release, but fixed for whole contract term; little or no permissible overage or underage of receipts; suppliers encouraged to package in exact quantities; suppliers encouraged to reduce their production lot sizes (or store unreleased material); (3) Quality: minimal product specifications imposed on supplier; help suppliers to meet quality requirements; close relationships between buyers and suppliers quality assurance people; suppliers encouraged to use process control charts instead of lot sampling inspection; Inman and Mehra (1991) examined the potential for JIT in service industries through three purchasing-oriented case studies. These cases highlight the application of JIT to three areas identified as: the purchase of sub-components/ services; maintenance, repair and operations (MRO) goods; and quasi-MRO goods. They concluded that the utilization of JIT in a service industry is more than justifiable. They also offered suggestions for implementing JIT in service industries that strongly resembled those offered to manufacturing firms contemplating adoption of JIT. Flexibility in the use of resources Firms should have the ability to change processes rapidly to meet customer demands without wasting resources. Because the output from service processes is often highly customized, flexibility is a key element for many successful service organizations. Improving the timing and quantity of resource allocations for performing a process to avoid employing human and material resources when they are not needed is another facet of JIT. Decreasing the cost of maintaining patient accounts was the purpose of applying JIT techniques in a hospital as reported by Groenevelt (1990). While this implementation also could have fallen under the improving work flow emphasis, many of the JIT techniques discussed in this article reflect employee centred techniques increasing the flexibility of the workforce. Workers were involved in decisions; training and education programmes were established to create a pool of multi-skilled workers; standardized procedures were established; performance standards were created and monitored; and a special emphasis was placed on fostering co-operation and commitment to the JIT philosophy. Another mathematical model is offered by Ramasesh (1990) for the implementation of JIT techniques in purchasing systems that have not yet advanced to the ultimate level of JIT purchasing (lot size of one). He treated the fixed costs associated with the adoption of JIT as investment, and justified it based on the savings generated using any of the techniques of investment analysis. He modified the traditional economic order quantity model to include explicitly the costs of small-lot shipments. He also provided guidelines and formulae for determining the order quantity and the optimal number of shipments. Respect for people Because customers are directly involved in the service delivery process, service employees play a crucial role in affecting the customers perception of the quality and value of the service. Employees must respect customer requirements and provide service in a timely and efficient manner. Those same employees deserve the respect of the companys management. This means helping employees work smarter, not harder, through training and supervisory assistance, and involving all employees in problem solving and process improvements. Many of the articles discussed in other categories mentioned the need to implement various techniques for helping employees work smarter, not harder (Billesbach and Schneiderjans, 1989; Carlson, 1989; Groenevelt, 1990; Savage-Moore, 1988; to name a few). Most of these articles focused primarily on operational changes. However, they also recognized the vital role employees have in service industries and emphasized methods for improving their performance. Service firms working for JIT manufacturing firms must be aware of the impact of the customers JIT emphasis on their own companies. Bagchi et al. (1987) investigated the importance of various service factors considered by both JIT and non-JIT firms when selecting a transportation carrier. They concluded that executives in JIT firms regard customer service-related factors as more important than others. JIT firms place significantly more emphasis on service-related determinants, such as frequency of service, delivery predictability, transit time, service schedule changes and service flexibility. Carriers and other service providers must design effective service offerings which include the customer service requirements of their JIT customers. III. Company Analysis Company Profile Tim Hortons has been founded in 1964 as a coffee and donut shop and opened its first outlet in Hamilton, Canada. As of today, they have more than 2600 stores in Canada. There is one outlet for every 8,707 people in Ontario, compared with one outlet for every 18,906 people in the western provinces of Canada. Also, Tim Hortons has more than 250 outlets in USA. Tim Hortons has generated revenue of US $1.2 billion for its corporate parent, Wendys International, in 2005. Tim Hortons is committed to offer always fresh, fast, convenient, and wide varieties of the products. One of the specialities of Tim Hortons is they want to make sure that their menu is being embellished by adding a new taste. Hot Smoothee is one of their new tastes, and it was launched in October 2005. Goods and Services Selection Tim Hortons Inc. is a quick service restaurant operating in North America and Canada. The Companys offerings includes premium coffee, flavored cappuccinos, specialty teas, home-style soups, fresh sandwiches, wraps, hot breakfast sandwiches and fresh baked goods. It directly owns and operates small number of company restaurants in Canada and the United States. The Company also has warehouse and distribution operations, which supplies paper and dry goods to the Canada-based restaurants, and supply frozen baked goods and some refrigerated products to the Ontario-based restaurants. In the United States, the Company supplies similar products to system restaurants through third-party distributors. The operations also include coffee roasting plants in Rochester, New York and Hamilton, Ontario, a joint-venture bakery, and a fondant and fills manufacturing facility. In July 2009, the Company began serving its signature coffee in New York City. Competitive Advantage Tim Hortons is a dominant player in Canada, and the chain has a 75 per cent market share in Canadian coffee-doughnut industry. Starting March 2006, Tim Hortons Inc. started trading publicly on the Toronto and New York Stock Exchanges and made itself more valuable. The company is now one of the strongest franchises in Canada, with annual sales of $1.6 billion, 1700 outlets, and an aggressive expansion plan into the United States. One in three cups of coffee sold in Canada comes from Tim Hortons, and Canada-a country with more donut shops per capita than any other country-seems to be a country in love with coffee and donuts. Canadian soldiers even take tins of Tim Hortons coffee with them on overseas deployment, and one of the competitors, Country Style Donuts, recognizes the dominance and sets its sights on becoming number two in the market-they are not even considering challenging the companys dominant position. Even the purchase of the company by U.S.-based Wendys International doesnt seem to have slowed the company down or tainted its image as a Canadian icon. Customers are able to find Tim Hortons outlets more than competitor cafà ©-shops across country. This is the one of the advantages Tim Hortons has. They have more than 2600 stores in Canada. There is one outlet for every 8,707 people in Ontario. This advantage makes Tim Hortons more competitive, but just only in the caffeine product. Hot Smoothee has shown their banner all around Tim Horton store, but they couldnt catch consumers. Whereas Starbucks has about 600 outlets in Canada, Second Cup operates more than 370 outlets across country. Issues Encountered with the Design of Goods Obesity levels are reaching unprecedented levels and the rates of diabetes are skyrocketing. Canadians, and North Americans in general, are becoming increasingly health conscious. With almost a quarter of Canadians obese, obesity is- no pun intended-at epic proportions, and that could affect Tim Hortons in terms of lawsuits, regulation, and complaints from public interest groups. For example, a group of obese U.S. teenagers sued McDonalds, claiming its food had made them fat. While a judge threw the case out, any fast-food restaurant could be a target and the cost of defending the company could easily exceed several million dollars per case, and thats only if you win. The concern about fat and carbohydrates pretty much focuses on what a donut is-fat and carbohydrates. If the growing interest in eating health food wasnt worrying enough, an aggressive new U.S. competitor is entering your market-Krispy Kreme. Although Krispy Kreme has only about a third of the sales (all U.S.) of Tim Hortons, its growth rate has been phenomenal. It has doubled its sales and stores over the last five years, including an incredible 40 percent increase in sales in the last year alone. Even Hollywood has jumped on the Krispy Kreme bandwagon, with Nicole Kidman declaring them Gods gift to donut lovers, and the product has been seen on over 80 TV shows. It now has plans to aggressively enter the Canadian market and take Tim Hortons head on. In the meantime, Tim Hortonss U.S. expansion plans havent gone well, with the company losing millions of dollars. New Product Opportunity The latest taste of Tim Hortons is non-caffeinated hot beverage: Hot Smoothee. It was introduced in October 2005 with four flavors: butter caramel, raspberry, hazelnut, and orange. Tim Hortons Hot Smoothee is served either in cartoon or ceramic cup. Specially, ceramic cups made customers feel like at home. Hot Smoothee has no special design for their cups. In addition, they organized the label together with the description for the flavor which might lead to confusion. At Tim Hortons, customers dont expect the ambience and quality of service that Starbucks and Second Cup provide. Customers expectations are not high as much as when they go to Tim Hortons. They only expect to have hot drink, fast service and convenient place. This factor makes Tim Hortons and competitors target audience different. Product-by-Value Analysis In terms of place design/atmosphere, Tim Hortons is more about convenience and saving time. Starbucks is more than that drinking coffee; it has been about sitting in the cafe and enjoying the ambience. Meanwhile, Second Cup provides their customers cozy environment as Starbucks does. But also, starting from 2005, customers are able to bring their laptops or handheld devices and surf the Internet over coffee. This factor makes Second Cup more competitive comparing to Starbucks. At Tim Hortons, customers dont expect the ambience and quality of service that Starbucks and Second Cup provide. Customers expectations are not high as much as when they go to Tim Hortons. They only expect to have hot drink, fast service and convenient place. This factor makes Tim Hortons and competitors target audience different. A Starbucks experience is-each cup is made to a customers personal order. Especially that baby boomers are looking for quality, individual choice and personalized service. They have the money and they are willing to pay for it. They are looking for more than having coffee. Tim Hortons also serves to baby boomers for more than 40 years in Canada, but they are falling behind competitors like Starbucks when it comes to quality, unique choices and excellent service. IV. Executive Summary Tim Hortons, as a fast-food company giant is challenged by issues concerning operations managements concepts of design of goods and just in time. North America is beset with alarming rate of obesity, and Tim Hortons whose products involves doughnuts, which main ingredients are fat and sugar. Due to this, Tim Hortons is besieged by a challenge to come up with products that are keener to the health of its customer. Just-In-Time touches on all operations in a firm including design, accounting, finance, marketing, distribution among other. The application of the concept of Just-In-Time to a service and product company like Tim Horton will further enhance customer experience and allow the company to eliminate waste and make true their statement to always serve fresh, fast, convenient, and wide varieties of the products.